Platform Terms of Service

BY COMPLETING THE REGISTRATION PROCESS, CREATING AN ACCOUNT, OR ACCESSING OR USING ANY OF THE PLATFORM AND/OR SERVICES, YOU REPRESENT THAT: (1) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS; (2) YOU ARE AT LEAST 18 YEARS OF AGE; (3) THE INFORMATION YOU PROVIDED IN CONNECTION WITH YOUR REGISTRATION IS TRUE, ACCURATE, AND COMPLETE; AND (4) YOU HAVE THE AUTHORITY TO ENTER INTO THESE TERMS PERSONALLY OR ON BEHALF OF THE BUSINESS ENTITY YOU REPRESENT AND TO BIND THAT ENTITY TO THIS AGREEMENT.

PROVISION AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ THIS AGREEMENT IN ITS ENTIRETY BEFORE USING THE PLATFORM. BY COMPLETING THE REGISTRATION PROCESS, CREATING AN ACCOUNT, OR ACCESSING OR USING ANY OF THE PLATFORM AND/OR SERVICES, YOU REPRESENT THAT: (1) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS; (2) YOU ARE AT LEAST 18 YEARS OF AGE; (3) THE INFORMATION YOU PROVIDED IN CONNECTION WITH YOUR REGISTRATION IS TRUE, ACCURATE, AND COMPLETE; AND (4) YOU HAVE THE AUTHORITY TO ENTER INTO THESE TERMS PERSONALLY OR ON BEHALF OF THE BUSINESS ENTITY YOU REPRESENT AND TO BIND THAT ENTITY TO THIS AGREEMENT.

1. Acceptance of Terms

The following Terms of Service ("Terms") govern your use of the AI Business Integration Hub platform and all associated software, services, AI-powered tools, and features provided by Target Stream Media Inc. ("Target Stream Media," "we," "us," or "our") at https://targetstream.net (the "Site" or "Platform"). This is a binding agreement between you and Target Stream Media and incorporates our Privacy Policy at https://targetstream.net/privacy-policy and Cookie Policy at https://targetstream.net/cookie-policy. As used in these Terms, references to our "Affiliates" include our owners, licensees, assigns, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes all parties involved in creating, producing, and/or delivering the Platform and Services. We reserve the right to change these Terms at any time. When we make material changes, we will display a notification to inform you. Your continued use of the Platform after any such modifications constitutes acknowledgment and acceptance of the modified Terms.

2. Definitions

"AI Business Integration Hub" means the Target Stream Media proprietary platform providing AI-powered marketing automation, customer relationship management, agentic AI tools, digital marketing services, and related business integration services. "Platform" means the AI Business Integration Hub software platform, website, mobile applications, AI tools, APIs, and all associated services, features, and functionality provided by Target Stream Media. "Services" means the features, tools, capabilities, and services made available through the Platform, including AI agents, automation workflows, communication tools, CRM features, marketing tools, and any other capabilities we offer. "Sub-Account" means an account within the Platform created by you to provide access to a third party, including your clients or customers. "AI Tools" means the artificial intelligence, machine learning, agentic AI, and automated decision-making features, tools, and agents available through the Platform. "User Content" means any data, information, content, or materials that you or your customers submit to, upload to, or create using the Platform. "Login Credentials" means your username, password, and any other authentication credentials used to access the Platform.

3. Platform and Services

Target Stream Media's AI Business Integration Hub provides a comprehensive suite of AI- powered marketing, sales, and business automation services, including agentic AI, CRM tools, communication automation, digital marketing management, and business intelligence integrations.

a. No Guarantee of Specific Results. Although Target Stream Media works hard to provide

quality Services, you understand and acknowledge that we cannot promise or guarantee specific results from using the Platform or Services. AI outputs, marketing outcomes, and business results depend on many factors outside our control, including market conditions, data quality, implementation choices, and your customers' responses.

b. Temporary Interruptions. You understand and agree that temporary interruptions of the

Platform may occur as a result of technical failures, scheduled maintenance, force majeure events, or issues with third-party services we rely upon. The Services available on this Platform are provided "AS IS," and we assume no responsibility for the timeliness, deletion, mis-delivery, interruption, or failure to store any user communications or personalization settings.

c. Right to Modify the Platform and Services. We reserve the right to implement new

elements, modify existing features, or remove capabilities as part of the Services, including changes that may affect the previous mode of operation.

d. No Contingency on Future Releases and Improvements. You understand that your

purchase of the Services is not contingent on the delivery by us of any future release of any functionality or feature, including without limitation the continuation of a certain service beyond its current subscription term, third-party service integrations, or any public comments we make regarding future functionality.

e. AI-Powered Features and Tools. The Platform includes AI-powered features, including AI

agents, automation workflows, predictive analytics, and content generation tools. Your use of these AI features is subject to our Artificial Intelligence Acceptable Use Policy (Section 11). Before using AI features of the Platform, you must ensure that you are in a jurisdiction that permits such use.

f. Platform Provider Role. You acknowledge and agree that Target Stream Media is a

technology platform and communications service provider only. Target Stream Media provides the software infrastructure that enables you to send communications and deploy AI tools, but does not initiate, create, send, or control the content, timing, or recipients of any communications you make through the Platform. All communications and AI interactions sent using the Platform are created and initiated solely by you and/or your customers. You, and not Target Stream Media, will be deemed the "sender," "telemarketer," "advertiser," or responsible party for all communications and AI-generated content for all legal and regulatory purposes.

4. Account Registration and Ownership

a. Eligibility. You must be at least 18 years old to use the Platform. The Platform is intended

for business use or in connection with an individual's trade, craft, or profession. You may not use the Platform if you are an employee, partner, or director of a direct competitor of Target Stream Media, or if you intend to gain access to the Platform to compete with us.

b. Account Registration. Your use of the Platform is conditioned on your provision of

complete, current, and accurate information when registering. If you accept these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

c. Account Ownership Disputes. In the event of a dispute regarding the ownership of a

Platform Account, Target Stream Media reserves the right to request documentation to determine the rightful owner. Our determination, made in our sole discretion, will be final and binding. In resolving an ownership dispute, Target Stream Media may consider: the identity of the individual or entity that has consistently paid fees for the Account; the identity of the individual who created the Account; verifiable government-issued documentation demonstrating business ownership; a court order or binding legal settlement; and any other documentation we deem relevant.

d. Login Credentials and Security. You are responsible for maintaining the confidentiality of

your Login Credentials and for all activities that occur under your Account. You agree to implement all recommended security protocols, including enabling two-factor authentication (2FA) for your Account and all associated user accounts. You agree to notify Target Stream Media immediately at support@targetstream.net of any unauthorized access or security breach. Target Stream Media shall not be liable for any damages arising from any security breach resulting from your failure to implement recommended security measures. Target Stream Media will NEVER send you email requesting confidential information such as Account numbers, usernames, or passwords.

e. Non-Transferability. Platform Accounts are non-transferable. You may not assign these

Terms, in whole or in part, or delegate any of your responsibilities hereunder to any third party without our prior written consent. Target Stream Media may, at any time and in its sole discretion, assign these Terms or delegate any of our rights and responsibilities to any third party or entity.

f. Sub-Accounts and Client Access. If you use the Platform to provide services to clients

(including on a white-label or agency basis), you may create Sub-Accounts for your clients. You are fully and solely responsible for: your clients' use of their Sub-Accounts and compliance with these Terms; ensuring your clients are bound by terms at least as restrictive as these Terms; all actions taken by your employees, agents, and clients who use the Platform; and implementing and enforcing your own terms of service and privacy policy for your clients, providing a level of protection at least equal to that provided to you by Target Stream Media.

5. Payment

a. Subscription Tiers and Fees. If you choose to purchase one or more of the Services

provided on our Platform, you agree to pay all fees associated with the Services. Our Platform provides tiered subscription pricing for different levels of services based on the services you choose to use. In addition to subscription services, you may purchase add-on services for a one-time fee or recurring subscription fees. Fees may change from time to time, and we will provide reasonable advance notice of any fee changes. You agree to provide us with accurate and complete billing information and to provide us with any changes in such information within 10 days of the change.

b. Communication Services Charges. The Platform may include communications features

such as SMS, RCS, MMS, email, voice call capabilities, and other methods. Separate communication surcharges for these services may apply and will be charged to your invoice in addition to your subscription fee.

c. Overdue Amounts. If, for any reason, your payment method declines or refuses to pay

the amount owed for the Services you have purchased, you agree that we may suspend or terminate performance of Services and may require you to pay any overdue amounts incurred (including any third-party chargeback fees or penalties) by other means acceptable to us. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses.

d. Refund Policy. Except as described below, all fees paid for the Services provided on our

Platform are non-refundable, and no prorated refunds or credits will be offered for partially used subscriptions. We reserve the right to issue refunds or credits at our sole discretion in the following situations: (i) where we materially modify these Terms or our Privacy Policy during a billing period and such modification adversely affects you; or (ii) where a modification or interruption adversely affects you and alternative remedies specified in these Terms are not available. To be eligible for a refund, you must provide written notice identifying your account and requesting cancellation of the specific Service.

e. Taxes. You are solely responsible for determining, calculating, collecting, reporting, and

remitting all taxes applicable to your business operations and customer transactions. Target Stream Media is not engaged in providing tax, accounting, or professional services advice and is not responsible for your tax compliance.

f. Fair Use Policy. Any subscription plans marketed as "unlimited" are subject to our Fair

Use Policy. If Target Stream Media determines, in its sole discretion, that your data use is excessive, abusive, or otherwise exceeds the scope of our Fair Use Policy, or has a negative effect on the Platform in any way, we may throttle, pause, suspend, or terminate your use of the Platform or Services, or require you to upgrade your plan. Trial periods are not intended to be used consecutively to avoid subscription fees.

6. Acceptable Use and Platform Conduct

a. User-Created Content Guidelines. Your use of the Platform is subject to all applicable

laws and regulations, and you are solely responsible for any content you create, post, or transmit through the Platform. You agree that you will not post content, or use the Platform to create, distribute, or transmit anything that: Is unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, tortious, or invasive of another's privacy; Victimizes, harasses, degrades, or intimidates an individual or group on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; Infringes any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party; Consists of unsolicited advertising, spam, chain letters, or any other form of unauthorized solicitation; Contains malicious code, files, or programs designed or intended to disrupt, damage, or limit the functionality of any software, hardware, or telecommunications equipment; Breaches the security of or otherwise allows unauthorized access to secured, protected, or inaccessible areas of this Platform; Impersonates any person or entity, including any of our employees or representatives; or Is otherwise harmful, objectionable, or inaccurate as determined by Target Stream Media in its sole discretion.

b. Platform Customization — AI Business Integration Hub. The AI Business Integration Hub

platform may be customized by users, incorporating the user's name, logo, trademark, and color scheme into the user's individual access area within our Platform, and/or by otherwise applying user-built code on top of the Target Stream Media platform. You are solely responsible for any copyright, trademark, or other intellectual property concerns connected with your customized look and feel. You acknowledge that you may not be able to customize our Platform to the extent that your customization would appear to be independently developed.

c. Prohibited Uses. You must not use the Platform to: reverse engineer, decompile,

disassemble, or otherwise attempt to uncover the source code or underlying algorithms of any part of the Platform; modify, translate, or create derivative works based on the Platform; remove any proprietary notices or labels; send unsolicited communications or spam; contact individuals who have not provided the requisite level of consent under applicable law; engage in fraud, money laundering, or other illegal activity; or access or use the Platform in any way that violates any applicable local, state, national, or international law or regulation.

d. No Endorsement of User Content. Target Stream Media neither endorses nor assumes

any liability for any material uploaded or submitted by users on any part of the Platform. We and our agents reserve the right to remove any and all content that we feel does not comply with these Terms or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such content.

e. Electronic Communications. When you enroll on the Platform, you must designate a

primary email address for receiving electronic communications. Target Stream Media will NEVER send you email requesting confidential information such as Account numbers, usernames, or passwords.

7. Communications Services

a. SMS, RCS, Email, and Voice Features. The Platform may include communications

features including SMS, RCS, MMS, email, voice call capabilities, and other methods. Your use of these communication features is subject to applicable telecommunications laws and regulations, including A2P 10DLC registration requirements for SMS messaging. Upon cancellation or termination of your Platform Account, all phone numbers procured through the Platform on your behalf will be released within fourteen (14) days, unless they are numbers ported in from an external carrier, which remain the property of the Sub-Account owner.

b. Telecommunications Compliance Obligations. You are exclusively responsible for all

communications sent using the Platform and for compliance with all applicable federal, state, and international laws governing marketing, advertising, or communications. This includes, but is not limited to: The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and its implementing regulations; The Telemarketing Sales Rule (TSR), 16 C.F.R. Part 310; The CAN-SPAM Act of 2003; All federal and state laws and regulations related to do-not-call registries; All state-specific telemarketing and mini-TCPA laws; Carrier and telecommunications provider rules, including 10DLC registration and use requirements; The EU's General Data Protection Regulation (GDPR) for EU communications; and Canada's Anti-Spam Legislation (CASL) for Canadian communications. You represent and warrant that you have obtained all necessary consents, permissions, and authorizations from recipients before contacting them using the Platform, and that you will maintain accurate and complete records of such consent and compliance. These obligations survive termination or expiration of this Agreement. Target Stream Media disclaims all liability for the content or legality of communications transmitted through the Platform.

8. Third-Party Services and Integrations

a. Third-Party Service Integrations. You may choose to access certain third-party services

through the Platform. You are responsible for enabling and managing the integration of each third-party service. You acknowledge that by integrating third-party services, you grant permission to Target Stream Media to share your data with those third-party service providers to facilitate the integration. Target Stream Media is not responsible for, and hereby disclaims any liability for, any act or omission of any third-party service provider or the operation of any third-party services.

b. API Access and Use. Target Stream Media may make available application programming

interfaces ("APIs") to allow you to connect other services to the Platform. When you use Target Stream Media's APIs, you are solely responsible for your use of them. You represent and warrant that you have obtained all necessary rights and consents to transmit your data to any third party via the API and that such transmission is in compliance with all applicable laws. You agree not to use the APIs in any manner that is excessive or abusive, or that threatens the security, integrity, or performance of the Platform.

c. Third-Party Sites and Links. This Platform may link to or reference other websites on the

Internet. We are not responsible for the accuracy, completeness, decency, or legality of content hosted by third-party websites. The inclusion of any link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the linked party.

d. Promotions. From time to time, this Platform may include advertisements or promotions

offered by third parties. Any such correspondence or promotions are solely between you and the advertiser. We assume no liability, obligation, or responsibility for any part of any such correspondence or promotion.

9. Target Stream Media Intellectual Property

a. Content Ownership. For purposes of these Terms, "content" is defined as any

information, communications, software, published works, photos, video, graphics, music, sounds, AI models and outputs, or other material that can be viewed by users on our Platform that is owned by Target Stream Media or its Affiliates. All such content is protected by any and all intellectual property and/or other proprietary rights available within the United States and is the sole property of Target Stream Media or its Affiliates. All custom graphics, icons, logos, service names, AI agent names, and related brand elements are registered trademarks, trademarks, or service marks of Target Stream Media or its Affiliates. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or the name of Target Stream Media or its Affiliates.

b. Limitations on Use. Except for a single copy made for personal or internal business use,

you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any content from this Platform in any form or by any means whatsoever without prior written permission from us. You will not: (i) directly or indirectly reverse engineer, decompile, disassemble, or otherwise attempt to uncover or discover the source code, object code, or underlying structure, ideas, know-how, or algorithms of any part of the Platform; (ii) modify, translate, or create derivative works based on the Platform; or (iii) remove any proprietary notices or labels.

c. No Warranty for Third-Party Infringement. Neither we nor our Affiliates warrant or

represent that your use of materials displayed on, or obtained through, this Platform will not infringe the rights of third parties.

10. Content You Create

a. Your Intellectual Property Rights. You own and retain all rights to your data, your content,

and your code for customizing the Platform. You grant us and our applicable third parties a license to use your data as necessary to provide the Services to you and as permitted by this Agreement and our Privacy Policy. If you are using the Services on behalf of another party, you represent and warrant that you have all sufficient and necessary rights and permissions to do so.

b. DMCA Copyright Policy. We respect the intellectual property rights of others. If you

believe that content on our Platform infringes your copyright, you (or the Rights Holder) should send a notification to our Designated Agent at support@targetstream.net containing: Reasonably sufficient details about the nature of the copyrighted work in question; Reasonably sufficient details to enable us to identify and locate the allegedly infringing material; The Rights Holder's contact information (address, telephone number, and email address); A statement that the Rights Holder has a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; A statement, under penalty of perjury, that the information in the notification is accurate and that the Rights Holder is authorized to act on behalf of the copyright owner; and The Rights Holder's electronic signature.

c. Counter-Notification. If material you have posted has been taken down, you may file a

counter-notification containing: identification of the material removed; a statement, under penalty of perjury, that you have a good faith belief that the material was removed as a result of mistake or misidentification; your name, address, and telephone number; a statement that you consent to the jurisdiction of the federal district court for the Eastern District of North Carolina; and your physical or electronic signature. Counter-notifications may be sent to: support@targetstream.net

d. Submission of Ideas. By submitting any idea to Target Stream Media, you agree that: you

are submitting it on a voluntary, non-confidential, and gratuitous basis; you grant Target Stream Media a perpetual, irrevocable, non-exclusive, fully paid-up, royalty-free license to use any Idea you submit without restriction or payment; and Target Stream Media has no obligation to develop or use your Idea and owes you no compensation for any use of your Idea.

11. AI Features and Responsible Use

a. AI-Powered Tools and Agents. The AI Business Integration Hub includes advanced AI-

powered tools and agents, including but not limited to: conversational AI agents, automated marketing workflows, AI-generated content, predictive analytics, agentic AI systems, and AI-driven business intelligence features.

b. Artificial Intelligence Acceptable Use. Before using AI features of the Platform, you must

ensure that you are in a jurisdiction that permits such use. You are responsible for ensuring that you use our AI-based features in compliance with all applicable laws, regulations, and these Terms. You agree that you will NOT use any AI features of the Platform to: Generate or distribute content that is false, misleading, defamatory, discriminatory, harassing, obscene, or otherwise harmful; Engage in deceptive or manipulative practices that could harm consumers; Violate any applicable law or regulation, including consumer protection laws, privacy laws, and anti-discrimination laws; Create or distribute content that infringes any third-party intellectual property rights; Impersonate any person, entity, or AI system in a way that is deceptive or harmful; Generate content that facilitates or encourages illegal activity; or Engage in any prohibited use as defined in these Terms.

c. AI Output Disclaimer. AI-generated content and AI agent outputs are provided for

informational and operational assistance purposes only. AI outputs may contain inaccuracies, errors, or content that requires human review. You are solely responsible for reviewing, validating, and taking full responsibility for any AI-generated content before using it in your business, publishing it, or sharing it with your customers. Target Stream Media does not warrant the accuracy, completeness, or suitability of any AI-generated output for any specific purpose.

d. AI Governance Principles. Target Stream Media designs and operates its AI features in

accordance with responsible AI governance principles, including alignment with the NIST AI Risk Management Framework and Zero Trust AI architecture principles. All AI agent actions are logged, monitored, and subject to human oversight. However, you remain solely responsible for the outcomes of AI tools you deploy within your business operations and for ensuring that your use of AI features complies with all applicable AI governance and ethical use standards.

e. AI Compliance Obligations. You are solely responsible for ensuring that your use of AI

features on the Platform complies with all applicable laws, regulations, and standards governing artificial intelligence, including but not limited to: the EU AI Act (where applicable); applicable U.S. federal and state AI regulations; FTC guidelines on AI and deceptive advertising; and any sector-specific AI compliance requirements applicable to your industry (including HIPAA for healthcare and applicable financial regulations for financial services).

12. Data, Privacy, and Security

a. Privacy Policy. Personally identifiable information or aggregate information that you

provide will be handled in accordance with Target Stream Media's Privacy Policy at https://targetstream.net/privacy-policy, which is incorporated herein by reference.

b. Data Stored on Our Platform. Subject to our Privacy Policy, you agree that we have no

responsibility or liability for the deletion or failure to store any content maintained or transmitted on or through this Platform. You acknowledge that we reserve the right to remove or terminate accounts that have not paid a subscription fee, that remain inactive for longer than 1 year, or in cases where you have violated one or more terms of this Agreement.

c. Data Subject Rights Management. You are solely responsible for managing and

responding to all data subject rights requests from your customers and end users — including requests for access, deletion, correction, portability, restriction of processing, and objection to processing of personal data — within the timeframes required by applicable privacy laws (including GDPR, CCPA, CPRA, VCDPA, CPA, UCPA, CTDPA, and other applicable state and international privacy laws). You shall indemnify and hold Target Stream Media harmless from any claims, damages, or liabilities arising from your failure to properly respond to or fulfill data subject rights requests.

d. Data Breach Notification. You are solely responsible for complying with all applicable

data breach notification laws and regulations. In the event you discover or are notified of a security incident affecting personal data processed through the Platform, you shall: (a) promptly investigate the incident and take appropriate remedial measures; (b) determine if the incident triggers any notification obligations under applicable laws; (c) make all legally required notifications to affected individuals and regulatory authorities within the timeframes specified by applicable laws; (d) bear all costs associated with such notifications and remedial measures; and (e) promptly inform Target Stream Media of any notifications made to regulatory authorities or affected individuals.

e. Data Retention and Deletion. You are solely responsible for establishing and

implementing appropriate data retention periods and deletion procedures for personal data processed through the Platform, in compliance with all applicable privacy laws. You shall not retain personal data for longer than necessary to fulfill the purposes for which it was collected. Upon termination of your Platform Account, or upon request from your customers or end users in accordance with their data subject rights, you shall ensure the timely deletion or anonymization of personal data as required by applicable laws.

f. Privacy Compliance Obligations. You will be solely responsible for compliance with all

applicable laws and regulations, including but not limited to: HIPAA and other healthcare data privacy laws; GDPR; CCPA; CPRA; VCDPA; CPA; UCPA; CTDPA; PCI DSS; the Gramm- Leach-Bliley Act; all applicable accessibility laws; and any other similar laws and regulations, whether currently in effect or enacted in the future.

g. Sub-Account and Client Data. When you provide access to our Platform to your clients,

you must implement and enforce your own Privacy Policy, providing a level of protection at least equal to that provided to you by Target Stream Media, and you must obtain affirmative consent from your clients acknowledging that they agree to be bound by your privacy policy.

h. Passwords and Security. If you register for an Account, you agree that you are

responsible for maintaining the security and confidentiality of your password, and that you are fully responsible for all activities or charges that are incurred under your account. Our employees will never ask you for your password.

13. Regulatory Compliance Obligations

a. General Legal Compliance. You will be solely responsible for ensuring that your use of

the Platform and Services is compliant with all laws, rules, and regulations applicable to you, your business, and your industry. Target Stream Media is not responsible for your compliance with laws and does not represent that your use of the Platform will comply with any laws.

b. Accessibility Compliance. You are solely responsible for ensuring that any websites,

applications, communications, and other digital content created using the Platform meet applicable accessibility requirements for your jurisdiction and customer base, including but not limited to the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA or higher.

c. International and Export Controls. If you are in an embargoed country or are a sanctioned

person or entity, you are prohibited from using the Platform. You agree to comply with all economic sanctions and export control laws, rules, and regulations, including the regulations of the U.S. Department of Commerce's Bureau of Industry and Security (BIS) and the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). Those who choose to access the Platform from outside the United States do so on their own initiative and at their own risk.

14. Disclaimer of Warranties

ALL CONTENT AND SERVICES ON THIS PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE CONTENT OR SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE CONTENT, SERVICES, OR PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE CONTENT OR SERVICES OFFERED WILL BE EFFECTIVE, ACCURATE, OR RELIABLE; OR (D) THE QUALITY OF ANY CONTENT OR SERVICES PURCHASED OR OBTAINED BY YOU FROM THE PLATFORM WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS, OR DEFECTS. WE MAKE NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH A THIRD PARTY IN CONNECTION WITH THIS PLATFORM. THE USE OF THE SERVICES OR THE DOWNLOADING OR OTHER ACQUISITION OF ANY PRODUCTS OR CONTENT THROUGH THIS PLATFORM IS DONE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES. WE RESERVE THE SOLE RIGHT TO EITHER MODIFY OR DISCONTINUE THE PLATFORM, INCLUDING ANY SERVICES OR FEATURES THEREIN, AT ANY TIME WITH OR WITHOUT NOTICE TO YOU. WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY SHOULD WE EXERCISE SUCH RIGHT. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15. Limitation of Liability and Indemnification

Your exclusive remedy and our entire liability, if any, for any claims arising out of these Terms and your use of this Platform shall be limited to the amount you paid us for Services during the three (3) month period before the act giving rise to the liability. IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION THOSE RESULTING FROM LOSS OF USE, DATA, OR PROFIT LOSS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS PLATFORM OR OF ANY WEBSITE REFERENCED OR LINKED TO FROM THIS PLATFORM. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Indemnification. You agree to defend, indemnify, and hold us and our Affiliates against all demands, claims, actions, proceedings, damages, liabilities, losses, fees, costs, or expenses (including without limitation reasonable attorneys' fees and the costs of any investigation) directly or indirectly arising from or in any way connected with: (1) use of or reliance on information or data supplied or to be supplied by you; (2) any breach of or default under the terms or conditions of this Agreement by you; (3) the wrongful use or possession of any Target Stream Media property by you; (4) any negligence, gross negligence, or willful misconduct by you or your employees or agents; (5) any disputes between (i) you and other users, (ii) you and your client(s), and/or (iii) your clients; (6) your failure to comply with applicable data protection, privacy, or telecommunications laws; (7) any AI-generated content or AI agent actions deployed by you through the Platform; and/or (8) your failure to properly manage and respond to data subject rights requests.

16. Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS AND INCLUDES A MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER.

a. Informal Resolution. Before initiating any formal dispute resolution proceeding, you

agree to first contact Target Stream Media at support@targetstream.net and attempt to resolve the dispute informally. Both parties agree to negotiate in good faith for a period of at least thirty (30) days from the date of the initial notice before either party may initiate arbitration.

b. Binding Arbitration. If the parties are unable to resolve any dispute through informal

negotiations, any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Platform, or the Services — including the interpretation, validity, breach, or termination of these Terms — shall be submitted to and resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in New Hanover County, North Carolina, or via remote means as agreed by the parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

c. Class Action Waiver. YOU AND TARGET STREAM MEDIA EACH AGREE THAT ANY

PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION OR OTHERWISE, SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR TARGET STREAM MEDIA WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. NO ARBITRATION OR PROCEEDING WILL BE COMBINED WITH ANOTHER WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO ALL AFFECTED PROCEEDINGS.

d. Exceptions. Notwithstanding the foregoing, either party may bring: (i) claims for

injunctive or other equitable relief relating to actual or threatened infringement, misappropriation, or violation of intellectual property rights; and (ii) claims within the jurisdiction of a small claims court.

e. One-Year Limitation on Claims. YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT

OF OR RELATED TO THE PLATFORM, SERVICES, OR THESE TERMS MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, ANY SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

17. Termination

a. Grounds for Termination. You agree that we may, at our sole discretion, terminate or

suspend your access to all or part of the Platform with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive, or illegal activity may be grounds for barring your access to this Platform and reporting you to the proper authorities, if necessary.

b. No Right to Services Upon Termination. Upon termination and regardless of the reason,

your right to use the Services will immediately cease. We shall not be liable to you or any third party for any claims for damages arising out of any termination or suspension or any other actions taken by us in connection therewith. Sections 1, 9, 10, 11, 14, 15, and 16 of these Terms, as well as your liability for any unpaid fees, shall survive any termination.

c. How to Terminate or Make Adjustments. If you would like to terminate your access to our

Platform or make adjustments, Target Stream Media requires written notice at least thirty (30) days before your next billing date. Notice may be sent by email to support@targetstream.net or by mail to: Target Stream Media Inc., Attn: Account Services, 242 Inlet Drive, Wilmington, NC 28411.

d. Third-Party Users and Sub-Accounts. Target Stream Media has limited access to

subscriptions not directly purchased from us. Any user who has been given access to our Platform by any party other than Target Stream Media must contact the party who originally provided access for any inquiries related to termination. Target Stream Media will not fulfill Sub-Account transfer requests made by your customers unless you have approved the transfer through the in-app transfer request process, or unless your Platform Account has been canceled or suspended for non-payment or breach of these Terms.

18. Miscellaneous Provisions

a. Privacy. Personally identifiable information or aggregate information that you provide will

be handled in accordance with Target Stream Media's Privacy Policy at https://targetstream.net/privacy-policy.

b. Sub-Account Client Obligations. When you provide access to our Platform to any other

parties (i.e., your clients), you must implement and enforce your own Privacy Policy, providing the level of protection at least equal to that provided to you by Target Stream Media, and you must obtain affirmative consent from your clients.

c. Governing Law. This Platform is controlled by us from our offices in Wilmington, North

Carolina. The statutes and laws of the State of North Carolina shall be controlling, without regard to the conflicts of laws principles thereof. You agree and hereby submit to the exclusive personal jurisdiction and venue of New Hanover County, North Carolina, or the appropriate federal court for the Eastern District of North Carolina, with respect to matters arising under these Terms. The United Nations Convention on Contracts for the International Sale of Goods shall not be applicable hereto.

d. Entire Agreement. These Terms, together with our Privacy Policy, Cookie Policy, and

Accessibility Policy, constitute the entire agreement between you and Target Stream Media with respect to the Platform and Services and supersede all prior or contemporaneous communications and proposals between you and us.

e. Severability. If any provision of these Terms is found to be invalid, illegal, or

unenforceable, the remaining provisions shall continue in full force and effect.

f. Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a

waiver of that right or provision.

g. How to Send Notices to Target Stream Media. Notices required or permitted under these

Terms must be provided in writing and shall be deemed given when delivered: Email: support@targetstream.net Mail: Target Stream Media Inc., Attn: Legal Notices, 242 Inlet Drive, Wilmington, NC 28411 Phone: +1 (910) 996-2239